May 10, 2023
Topic: High Conflict Personalities: How to Identify and Manage Them
Approximately 10% of our population are High Conflict Personalities (HCP’s). An inability to manage emotions is one of the characteristics of an HCP. This presentation will help you recognize when you are dealing with and HCP and give you tools to help manage the situation. The same tools can help anyone in distress who isn’t behaving rationally in the moment; even ourselves, when we recognize we could be behaving better.
Holly Gustlin is a residential mortgage broker and banker with a passion for helping people buy their home, or keep their current home, with a mortgage payment they can comfortably afford. She has been a loan officer in the residential mortgage industry for over 20 years, is a Certified Mortgage Advisor, holds a Bachelor of Science degree in Business Management, and a California Real Estate Broker’s License, and Lender’s license. Holly has access to many lenders who provide loans outside the box, including income verification other than tax returns, loans to Foreign Nationals, and many others.
She authored a consumer protection book designed to help borrowers navigate the mortgage process, and ensure they are treated fairly and get a loan that they can afford.
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